Privacy Policy

Last updated: 6 June 2026

RiseDigital respects your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you visit our website, contact us, book a meeting, request a quote, or work with us on a website project.

RiseDigital is based in Australia. We aim to handle personal information in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

Information we collect

We may collect your name, business name, job title, email address, phone number, website or social media details, domain details, project requirements, messages you send to us, billing information, and any other information you choose to provide during the enquiry, quote, design, build, hosting, or support process.

We may also collect technical information about how visitors use our website, such as browser type, pages visited, approximate location, device information, referral source, and basic analytics data. If you book a meeting with us, booking information may be handled by our scheduling provider.

How we collect information

We collect information directly from you when you submit a form, email us, call us, book a meeting, provide project content, or communicate with us during a project. We may also collect information from public business listings, your existing website, social media pages, Google Business Profile information, or other sources you ask us to review for your project.

How we use information

We use your information to respond to enquiries, schedule calls, prepare quotes, deliver website services, create content and designs, set up hosting or domains, configure forms and integrations, provide care plan support, send project updates, issue invoices, maintain business records, improve our services, and meet legal or administrative requirements.

We may use your contact details to follow up about your enquiry or project. We will not send unrelated marketing emails without a reasonable basis, and you can ask us to stop contacting you for marketing purposes.

Sharing information

We do not sell your personal information. We may share limited information with trusted service providers when needed to deliver our services, such as hosting providers, domain registrars, email providers, scheduling tools, analytics platforms, payment processors, form tools, security services, or contractors who help us deliver website work.

Some third-party services may store or process information outside Australia. Where we use these services, we take reasonable steps to work with reputable providers and limit the information shared to what is needed for the relevant service.

Website content and client information

During a project, you may provide business information, images, staff details, testimonials, customer reviews, service areas, prices, or other content for use on your website. You are responsible for making sure you have permission to provide that material and that it is accurate, lawful, and not misleading.

Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. No online service can be guaranteed completely secure, but we use practical safeguards such as account controls, secure providers, limited access, and good handling practices.

We keep personal information for as long as needed for the purpose it was collected, to provide services, to maintain business records, or to comply with legal and tax obligations. When information is no longer needed, we may delete it, de-identify it, or archive it securely.

Access and correction

You may ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where it is reasonable and lawful to do so.

Cookies and analytics

Our website or third-party tools may use cookies, pixels, or similar technologies to help the site work, understand traffic, improve performance, and measure enquiries. You can control cookies through your browser settings, although some features may not work as intended if cookies are disabled.

Privacy complaints

If you have a privacy concern, contact us first so we can review it and respond. Please include enough detail for us to understand the issue. We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights in Australia.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

Contact

For privacy questions, contact us at hello@getrisedigital.com.